Platform

Disputes and chargebacks

Customer complaints, switch adjustments and scheme claims as cases with evidence from the reconciliation run.

Available now in the product todayPreview screen with demo data; full workflow in the release shownR1 · Q1 2027 planned release and quarter

  • Dispute cases with customer, card, channel, scheme, amount and audit timelinePreview
  • Evidence attached from the run; status changes under maker-checkerPreview
  • Scheme claim records and dispute clocks that follow each scheme's rulesR2 · Q3 2027
  • 1LINK and domestic switch adjustment filesR2 · Q3 2027
Disputes and chargebacks screen in Recondora
Disputes and chargebacks in the product (demo data).

See it with your own files.

Book a walkthrough: we load sample files from two of your rails, run them through Recondora and show you every match, break and approval.